Terms & Conditions

1. About us

Middleton Blinds & Shutters is a family-run made-to-measure blinds and shutters specialist, trading since 1998.

Unit 14, Middleton Trade Park, Oldham Road, Middleton, Manchester, M24 1QZ.

Telephone: 0161 654 6767. Email: sales@middletonblinds.co.uk. Website: middletonblinds.co.uk.

2. Quotations and free home measure

We offer a free, no-obligation home measure. One of our advisors will visit your home, measure your windows and talk through the options with you.

Following the measure, we will provide a written quotation. Quotations are valid for 30 days from the date they are issued.

Unless stated otherwise, quoted prices include the product, fitting, VAT and delivery within our covered area.

3. Orders and payment

A deposit confirms your order and your place in our production schedule. All orders require a 50% deposit.

The balance is due on installation day. We accept bank transfer, most major cards and cash.

Once production has begun, we are unable to accept amendments or cancellations for a change of mind, as your blinds are made to measure specifically for your windows.

Goods remain the property of Middleton Blinds & Shutters until they have been paid for in full.

4. Product descriptions, samples and colours

We make reasonable efforts to ensure that product descriptions and photographs on our website and in our other materials are accurate. However, colours and finishes may look different depending on your screen, lighting and the materials used.

Where samples are available, we recommend viewing one before confirming your selection. Samples are a guide only: fabrics, dyes and natural materials may vary slightly between batches. Natural wood may also vary in shade, grain and appearance. We cannot guarantee an exact match between a sample and a finished product, or between products ordered at different times.

5. Measurements

Our blinds and shutters are made to measure.

If you provide measurements, you are responsible for their accuracy. If we take the measurements, please check the written specifications provided to you and tell us promptly if you believe anything is incorrect. We will explain any measuring requirements before proceeding.

We cannot accept responsibility for a product not fitting where the measurements supplied by you are incorrect, unless otherwise required by law or agreed in writing.

6. Made-to-measure products

Made-to-measure products are produced to the specifications agreed for your property. Before confirming an order, please check the product, material, colour, finish, measurements and other details carefully.

Once production has started, changes or cancellation may not be possible, and costs may be payable. Your cancellation rights depend on the circumstances and the type of product. In particular, exceptions may apply to goods made to your specifications. We will explain the applicable terms before you commit to an order.

Nothing in these terms affects your statutory rights.

7. Installation

Our own experienced fitters install every blind and shutter we supply. We will agree a fitting date with you in advance and take care to work cleanly and respectfully in your home.

You must provide safe and reasonable access to the property for any agreed survey, delivery or fitting appointment, and tell us in advance about relevant access restrictions or site conditions. If we cannot carry out the agreed work because access is unavailable or the site is not ready, we will arrange a new appointment with you and explain any additional charge before it is incurred.

If you believe an installation is incorrect, you must contact us promptly so we can put it right.

8. Faults, damage and complaints

Please inspect products and fitting work as soon as reasonably possible and contact us promptly if you notice damage, a fault or a problem with the work. Include your name, order details and a description of the issue; photographs may help us assess it.

We will investigate and, where appropriate, arrange a repair, replacement or other remedy in accordance with your legal rights. We may ask to inspect the product or for it to be returned where reasonable.

Nothing in these terms limits your statutory rights concerning faulty, misdescribed or incorrectly supplied goods or services.

9. Guarantees

Every product we supply is covered by the manufacturer's guarantee against faults in materials and workmanship, together with our own guarantee on the workmanship of the installation.

Any additional guarantee we offer will be described in writing with your quotation or order documents. Guarantee terms may specify what is covered, how long cover lasts and how to make a claim.

A guarantee does not replace or limit your statutory rights.

10. Your statutory rights

Nothing in these terms affects your rights under the Consumer Rights Act 2015 or any other applicable consumer legislation.

If you have any concerns about your order, please contact us first and we will do our best to resolve the matter with you directly.

11. Use of this website

The colours of blinds and shutters shown on this website may vary from the actual products depending on your screen and settings. We recommend confirming colours at your free home measure.

All photographs and content on this website are the property of Middleton Blinds & Shutters and must not be reproduced without our permission.

12. Privacy and cookies

We handle personal information in accordance with applicable data protection law. Our Privacy Policy explains what information we collect, why we use it, how long we keep it and your rights.

For a copy of our Cookie Policy or further information about how we handle your data, please contact us at sales@middletonblinds.co.uk.

13. Enquiries and your information

The details you provide through our website are used only to handle your enquiry, arrange your free measure and keep a record of your order.

We never sell or share your details for marketing purposes.

If you would like us to remove your details, please email sales@middletonblinds.co.uk.

14. Liability

Nothing in these terms excludes or limits liability where the law does not allow it, or affects your statutory consumer rights.

We are not responsible for delays or failures caused by circumstances beyond our reasonable control. If such circumstances affect your order, we will contact you to discuss the next steps.

15. Governing law

These terms are governed by the law of England and Wales. If you are a consumer, you may also have the right to bring proceedings in the part of the UK where you live.

16. Changes to these terms

We may update these terms from time to time. The version published on this website at the time of your order will apply.